Friday Night at the ER^® challenges teams of four to manage a busy hospital during a simulated 24-hour period that takes just one or two actual hours.

They face spikes in demand, limited resources, time pressure, unexpected events, unclear decision choices and performance accountability. The pressures and dynamics cause people to work in silos, focusing on their own part.

Participants learn by doing as they manage their own departments in the context of organizational goals. Naturally, they broaden their perspectives and learn what it takes to be successful in an interdependent system.